Orders are generally processed within 1–3 business days, excluding weekends and holidays. During launches, promotions, or periods of unusually high order volume, processing may take longer.
Shipping rates and delivery estimates
Available shipping methods, rates, and estimated delivery times are shown at checkout. Carrier delivery estimates are not guaranteed and can be affected by weather, service disruptions, holidays, or other circumstances outside our control.
Tracking
When tracking is available, it will be sent to the email address provided with your order after shipment.
Shipping address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at saltskincare@outlook.com. We cannot guarantee that an address can be changed after an order has entered fulfillment or has shipped.
Lost or delayed packages
If tracking shows an unusual delay or your package has not arrived after the carrier's estimated delivery window, contact saltskincare@outlook.com with your order number so we can help review the shipment.
Damaged shipments
Please report shipping damage within 7 days of delivery and include your order number and photos of the package and item when possible.
Fragrance shipping
Alcohol-based fragrance products may be limited to eligible shipping services or destinations because of carrier transportation rules. Available options will depend on the destination and carrier requirements.
International orders
If international shipping is offered at checkout, customers are responsible for any applicable duties, import taxes, customs charges, or brokerage fees unless otherwise stated.
Questions about shipping can be sent to saltskincare@outlook.com.