We want you to be confident in your SALT Skin purchase. Returns may be requested within 30 days of delivery.
Return eligibility
To be eligible for a return, an item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used skincare, fragrance, and cleansing sponges are not eligible for return unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect orders
Please contact us within 7 days of delivery at saltskincare@outlook.com with your order number and, when applicable, photos of the item and packaging. We will review the issue and provide the appropriate next steps.
Starting a return
Email saltskincare@outlook.com with your order number and reason for the return. Returns must be authorized before they are sent back. Items returned without prior authorization may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by SALT Skin. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional time to post the refund.
Final sale items
Items clearly marked as final sale are not eligible for return except where required by law.
Questions? Contact us at saltskincare@outlook.com.